Terms And Conditions

TERMS AND CONDITIONS

Effective Date: February 19, 2026

Welcome to Gengeni (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our eCommerce website and services (“Platform”). By accessing or purchasing from Gengeni, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Platform.

1. ELIGIBILITY

By using this Platform, you confirm that:

  1. You are at least 18 years old; or
  2. You are using the Platform under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. PRODUCTS AND ORDERS

All products displayed on our Platform are subject to availability.

We reserve the right to:

  1. Limit quantities of any products
  2. Discontinue any product at any time
  3. Cancel or refuse any order at our discretion

If we cancel your order after payment has been made, we will issue a refund.

3. PRICING AND PAYMENTS

All prices are listed in the applicable currency shown on the Platform and may change without notice.

We accept payments through secure third-party payment providers. By submitting payment information, you represent and warrant that:

  1. You are authorized to use the payment method provided
  2. The billing information supplied is accurate and complete

We do not store full payment card details.

4. SHIPPING AND DELIVERY

We will make reasonable efforts to deliver products within the estimated delivery time. However:

  1. Delivery times are estimates only
  2. We are not responsible for delays caused by courier services or unforeseen circumstances

Risk of loss transfers to you upon delivery.

5. RETURNS AND REFUNDS

If you are not satisfied with your purchase, you may request a return or refund in accordance with our Return Policy (if applicable).

To initiate a return, contact us at:

info@gengeni.co.tz

We reserve the right to refuse returns that do not meet our return conditions.

6. ACCOUNT RESPONSIBILITY

If you create an account on our Platform, you are responsible for:

  1. Maintaining the confidentiality of your login credentials
  2. All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account.

7. PROHIBITED USES

You agree not to:

  1. Use the Platform for unlawful purposes
  2. Violate any applicable laws or regulations
  3. Transmit harmful code or malware
  4. Attempt to gain unauthorized access to our systems
  5. Interfere with the security or functionality of the Platform

We reserve the right to terminate your access if you violate these Terms.

8. INTELLECTUAL PROPERTY

All content on this Platform, including text, graphics, logos, images, and design, is the property of Gengeni and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Gengeni shall not be liable for:

  1. Any indirect, incidental, or consequential damages
  2. Loss of profits, revenue, or data
  3. Any damages arising from the use or inability to use our Platform

Your use of the Platform is at your own risk.

10. DISCLAIMER OF WARRANTIES

The Platform and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  1. The Platform will be uninterrupted or error-free
  2. Product descriptions are completely accurate
  3. Defects will be corrected immediately

11. INDEMNIFICATION

You agree to indemnify and hold harmless Gengeni from any claims, damages, liabilities, costs, or expenses arising from:

  1. Your violation of these Terms
  2. Your misuse of the Platform

12. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the applicable laws of the United Republic of Tanzania, without regard to conflict of law principles.

13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Platform.

Your continued use of the Platform after changes are posted constitutes acceptance of those changes.

14. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

Gengeni

Email: info@gengeni.co.tz